Privacy Policy
Last updated: November 1, 2026
- We collect the information you give us to provide our services, bill you and stay in touch.
- We don't sell your personal information, and we don't share mobile numbers for other companies' marketing.
- We may email or text you about your account, our services and special offers. You can opt out anytime.
1. Who we are
Vicarious Agency ("we," "us") provides branded content, Facebook and Instagram publishing and ad services for home service businesses. This policy explains how we handle information on our website, through our services, and on landing pages we run for our clients.
2. Information we collect
From clients and prospective clients: your name, business name, email, phone number, business details, service area, offers, social media links, the logo and photos you upload, and account access you grant us through tools like Leadsie. Payments are handled by our payment processor; we don't store your full card number.
From website visitors: basic usage information such as pages viewed, device and browser type, and referring site, collected through cookies and similar tools, including analytics and the Meta Pixel.
From homeowners on our clients' landing pages: the name, phone number, email, ZIP code, message and consent choices you submit when requesting a service from one of our clients.
3. How we use information
- To provide, manage and improve our services.
- To process payments and manage your subscription.
- To communicate with you about your account, onboarding and support.
- To send you information about our services, new offerings and special offers, by email, phone or text. Texts are sent only with your consent, as described in our SMS Terms.
- To measure and improve our website and advertising.
- To deliver homeowner inquiries to the home service company they requested, and to send the homeowner a confirmation of their request.
- To comply with law and protect our rights.
4. How we share information
We don't sell your personal information. We share it only:
- with service providers that help us run our business, such as payment processing, hosting, forms, email and text messaging, and file storage, who may use it only to provide services to us;
- with Meta (Facebook and Instagram) as needed to publish content and run ads, and with the analytics and advertising tools on our website;
- for homeowner inquiries, with the home service company the homeowner asked to contact them;
- if required by law, or to protect our rights, users or the public; and
- as part of a merger, sale or transfer of our business.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties.
5. Your choices
- Email: use the unsubscribe link in any marketing email.
- Text messages: reply STOP to any text to opt out.
- Cookies: you can block or delete cookies in your browser settings.
- Access or deletion: email us to request a copy of your information or ask us to delete it, subject to records we must keep by law.
6. Data retention and security
We keep information as long as needed to provide our services and meet legal, billing and recordkeeping requirements. We use reasonable safeguards to protect it, but no system is completely secure.
7. Children
Our services are for businesses and aren't directed to children under 13. We don't knowingly collect information from children.
8. Changes and contact
We may update this policy and will post the new version on this page. Questions or requests? Email support (at) vicariousagency.ai.